Student Loan Services & Collections

Welcome to UCLA Student Loan Services and Collections

Welcome to the website of Student Loan Services & Collections (SLS&C). We hope you find the information within these web pages helpful. Our department consists of the Loan Services Office (A-227 Murphy Hall) and the Collections Office (10920 Wilshire Blvd., Suite 720).

  • The Loan Services Office hours of operation are 9AM to 5PM weekdays, with Short-Term Loan Program service from 9AM to 4:30PM and telephone service from 9AM to 4PM.
  • The Collections Office hours of operation are 8AM to 5PM, with telephone service from 9AM to 5PM.

To better understand the services we provide students, parents and the campus/University community, click here

 

Announcements and Updates
  • IMPORTANT: UC Student Loan Billing Servicer Changing Effective August 1, 2017
    The University of California (UC) is pleased to announce that it has engaged the services of a Heartland ECSI, Inc. (ECSI) to replace ACS Education Service (ACS) as the servicer for all of the University's campus-based student loans.  This is a system-wide change impacting all University of California campuses

    ECSI will be responsible for sending borrowers student loan billing statements; processing student loan payments, forbearance, deferment, and cancellation request forms, and providing student loan account information.  Please review the following two documents for important information related to this change and interruptions to service during the transition. To view a copy of the email announcing this change, CLICK HERE.  For answers to frequently asked questions regarding this billing servicer change from ACS to ECSI, CLICK HERE.

    (Please note that this conversion does NOT apply to any Federal Direct/Stafford/FFEL loans.)

 

  • Please note that for regular undergraduate and graduate students enrolled in 2017 Summer Session 'A' only or Summer Sessions 'A' and 'C', financial aid will disburse to BruinBill no earlier than the evening of Friday, June 16, 2017.  For those enrolled in 2017 Summer Session 'C' only, financial aid will disburse to BruinBill no earlier than the evening of Friday, July 28, 2017.

 

Features

  • Complete your Perkins Loan documents online through the Student Loan Services & Collections website using E-Sign On-Line™! If you have been notified by email of the online availability of your Federal Perkins Master Promissory Note, you can click here to begin your E-Sign On-Line™ at UCLA process.
  • ATTENTION! All first-time UCLA undergraduate and graduate student loan borrowers - the Debt Management Session/Entrance Exam is available online here.
  • Learn more about How To Complete Your Perkins Loan Documents Online and other topics by exploring the "How To" Series.
  • Plan ahead. Start by using this month's edition of the Bruin Dollars and Sense Calendar.
  • Increase your financial literacy! Check out the Money and You page for helpful information on how to better understand and manage your funds.
  • How much did I borrow?!? Who is my lender?!? Use MyLoanData to find the answers. Trying to not over borrow; to budget your finances in the present in order to build a better economic future? As a student loan borrower building a budget, it is important to know the amount of your loan debt BEFORE accepting FAN offers. Utilizing various sources, MyLoanData gives you access to your disbursed student loan information and more. Start off right. Visit MyLoanData today.

 

Important Topics 

  • Financial Wellness
    Handling finances isn't necessarily fun, especially if you are not accustomed to managing your money....by yourself!  The mission of the UCLA Financial Wellness Program is to empower all Bruins to confidently navigate their finances in a way that supports their overall well-being. To visit the UCLA Financial Wellness Program website and begin improving your level of financial literacy, CLICK HERE.

 

  • Understanding Loans and SB1289 (Corbett Disclosure)
    Federal student loans are available to most students regardless of income and provide a range of repayment options including income-based repayment plans and loan forgiveness benefits, which other education loans are not required to provide. For more on this, CLICK HERE.

 

  • Repayment Options Made Easy
    To assist federal student loan borrowers facing repayment, a new web-based tool to help borrowers navigate the complexity of student loan repayment choices has been created.  The online, interactive, information-only tool is geared to help student borrowers find their best repayment option in five steps or less.  It also provides information on the ‘next steps’ to take.  You can use the online tool without logging in to the site.

    Access this new tool by clicking the “Find out your student loan repayment options here” link on the StudentLoans.gov homepage; or go there directly at StudentLoans.gov/Repay in one click.

 

  • Pay As You Earn (PAYE)
    If your student loan debt is high relative to your income, you may qualify for the a new loan repayment plan to be offered by the Department of Education. For more information, click here

 

  • For Those In Or Approaching Loan Repayment:
  • Special Direct Consolidation Loans Program? CLICK HERE for more details!
  • Looking to consolidate your student loans? Find out more about the benefits and drawbacks by going to the 'Repayment' section of the SLS&C website and selecting Loan Consolidation.
  • Income-Based Repayment (IBR) is a new student loan repayment program that can make payments more affordable for qualifying borrowers. To learn more, click here.

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  • The University of California takes seriously complaints and concerns regarding the institution. Most are resolved at the campus level. If a complaint regarding the University of California has not been resolved at the campus level, find out what the next step is in the process by reading the Complaint Process Notice.