Welcome to the website of Student Loan Services & Collections (SLS&C). We hope you find the information within these web pages helpful. Our department consists of the Loan Services Office (A-227 Murphy Hall) and the Collections Office (10920 Wilshire Blvd., Suite 720). To better understand the services we provide students, parents and the campus/University community, click here.

November 2009

To All Financial Aid Applicants, Recipients and Parents,

The UCLA Financial Aid Office and the Student Loan Services Office are currently experiencing an unprecedented level of student aid processing demands. The weak national and state economies, coupled with higher college fee costs, have placed considerable strain on family resources. These realities have in turn resulted in a significant increase of financial aid applicants and re-evaluation requests. In addition, unexpected changes have been encountered with the banking and lending industry affecting financial loan certification processes. The consequence of these developments requires that great emphasis be placed on the careful evaluation of applications, determination of eligibility, and processing of awards to assure the timely availability of funds.

In order that we may serve you better and ensure the most timely and efficient delivery of financial aid to all, our walk-in office and telephone service hours have been modified to facilitate aid processing, enabling us to meet the needs of all student aid applicants/recipients more effectively. Phone wait times may vary due to the volume of calls received. We do encourage you to visit our website for direct 24/7 access to a wealth of information, answers to commonly asked questions, alternate contact information, and current walk-in office/phone hours.

Our primary goal is to provide you with quality customer service. We want to assure you that your experience at UCLA is important to us. We thank you in advance for your patience and understanding.


Loan Services Office (LSO)
A227 Murphy Hall
Phone: 310-825-9864

Walk-In Service Hours: 9:00am ~ 5:00pm
Short-Term Loans: 9:00am ~ 4:30pm
Phone Service Hours: 9:00am ~ 4:00pm

Announcements and Updates
  • Pay As You Earn (PAYE) - If your student loan debt is high relative to your income, you may qualify for the a new loan repayment plan to be offered by the Department of Education. For more information, click here.
  • The Loan Services Office hours of operation are 9AM to 5PM weekdays, with Short-Term Loan Program service from 9AM to 4:30 PM and telephone service from 9AM to 4PM.
  • The Collections Office hours of operation are 8AM to 5PM, with telephone service from 9AM to 5PM.

  • Complete your Perkins Loan documents online through the Student Loan Services & Collections website using E-Sign On-Line™! If you have been notified by email of the online availability of your Federal Perkins Master Promissory Note, you can click here to begin your E-Sign On-Line™ at UCLA process.
  • ATTENTION! All first-time UCLA undergraduate and graduate student loan borrowers - the Debt Management Session/Entrance Exam is available online here.
  • Learn more about How To Complete Your Perkins Loan Documents Online and other topics by exploring the "How To" Series.
  • Plan ahead. Start by using this month's edition of the Bruin Dollars and $ense Calendar.
  • Increase your financial literacy! Check out the Money and You page for helpful information on how to better understand and manage your funds.
  • How much did I borrow?!? Who is my lender?!? Use MyLoanData to find the answers. Trying to not over borrow; to budget your finances in the present in order to build a better economic future? As a student loan borrower building a budget, it is important to know the amount of your loan debt BEFORE accepting eFAN offers. Utilizing various sources, MyLoanData gives you access to your disbursed student loan information and more. Start off right. Visit MyLoanData today.
What's UCLA's Temperature? Share your experiences in the Diverse Learning Environments Survey (DLE). The DLE is part of a nationwide initiative to assess the needs and advance the success of a diverse student population.

UCLA undergraduate students enrolled in 2010-2011 will be invited to participate in the DLE. Look for your personal survey link in an email from Vice Chancellor Montero starting February 28th and/or through your myUCLA notices. Survey prizes include free lunch for a month, Apple iPads, Dodgers tickets, and more!
Respond early and encourage fellow undergrads to respond! The first 1,000 respondents win a $5 BruinCard credit. When more students respond, more win! Go to for details. This is your opportunity to provide feedback on your personal experiences at UCLA.

Important Topics
  • Understanding Loans and SB1289 (Corbett Disclosure)
    Federal student loans are available to most students regardless of income and provide a range of repayment options including income-based repayment plans and loan forgiveness benefits, which other education loans are not required to provide. For more on this, CLICK HERE.

  • For Those In Or Approaching Loan Repayment

    • Wanting information on the recently announced Special Direct Consolidation Loans Program? CLICK HERE for more details!
    • Looking to consolidate your student loans? Find out more about the benefits and drawbacks by going to the 'Repayment' section of the SLS&C website and selecting Loan Consolidation.
    • Income-Based Repayment (IBR) is a new student loan repayment program that can make payments more affordable for qualifying borrowers. To learn more, click here.
  • The University of California takes seriously complaints and concerns regarding the institution. Most are resolved at the campus level. If a complaint regarding the University of California has not been resolved at the campus level, find out what the next step is in the process by reading the Complaint Process Notice.