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Welcome to the website of Student Loan Services & Collections (SLS&C). We hope you find the information within these web pages helpful. Our department consists of the Loan Services Office (A-227 Murphy Hall) and the Collections Office (10920 Wilshire Blvd., Suite 720). To better understand the services we provide students, parents and the campus/University community, click here.


November 2009


To All Financial Aid Applicants, Recipients and Parents,

The UCLA Financial Aid Office and the Student Loan Services Office are currently experiencing an unprecedented level of student aid processing demands. The weak national and state economies, coupled with higher college fee costs, have placed considerable strain on family resources. These realities have in turn resulted in a significant increase of financial aid applicants and re-evaluation requests. In addition, unexpected changes have been encountered with the banking and lending industry affecting financial loan certification processes. The consequence of these developments requires that great emphasis be placed on the careful evaluation of applications, determination of eligibility, and processing of awards to assure the timely availability of funds.

In order that we may serve you better and ensure the most timely and efficient delivery of financial aid to all, our walk-in office and telephone service hours have been modified to facilitate aid processing, enabling us to meet the needs of all student aid applicants/recipients more effectively. Phone wait times may vary due to the volume of calls received. We do encourage you to visit our website for direct 24/7 access to a wealth of information, answers to commonly asked questions, alternate contact information, and current walk-in office/phone hours.

Our primary goal is to provide you with quality customer service. We want to assure you that your experience at UCLA is important to us. We thank you in advance for your patience and understanding.


Sincerely,

Loan Services Office (LSO)
A227 Murphy Hall
Phone: 310-825-9864
Website: www.loans.ucla.edu

Walk-In Service Hours: 9:00am – 5:00pm
Short-Term Loans: 9:00am – 4:30pm
Phone Service Hours: 9:00am – 4:00pm


Announcements
  • Beginning with the 2009 Summer eFAN release, you can complete your Perkins Loan documents online through the Student Loan Services & Collections website using E-Sign On-Line™! If you have been notified by email of the online availability of your Federal Perkins Master Promissory Note, you can click here to begin your E-Sign On-Line™ at UCLA process.
  • ATTENTION! All first-time UCLA undergraduate and graduate student loan borrowers - the Debt Management Session/Entrance Exam is available online here.
  • Learn more about How To Complete Your Perkins Loan Documents Online and other topics by exploring the "How To" Series.
  • Plan ahead. Start by using this month's edition of the Bruin Dollars and $ense Calendar.
  • Increase your financial literacy! Check out the Money and You page for helpful information on how to better understand and manage your funds.
  • UCLA plans to observe a Winter Closure during the 2009--2010 academic year. This will generate a considerable savings and is a very effective approach to fostering power conservation. The campus will close from Saturday, December 19th, 2009 to Sunday, January 3rd, 2010. It will reopen on Monday, January 4th, 2010.
  • The last day to receive a short-term loan in Fall 2009 will be Thursday, December 17th, 2009. The Short-Term Loan Program will reopen on Monday, January 4th, 2010.
  • PLAN AHEAD for Winter 2009/January 2010 Bill Payments -- Refunds generated by the disbursement of Winter 2010 financial aid will take more time than usual to get to recipients. This is due to the federal regulations involved in determining disbursement dates and how the Winter 2010 disbursement date falls on the calendar. With this in mind, it is estimated that students will not receive BruinDirect refunds any earlier than Thursday, January 7th, 2010. (Please verify the deposit BEFORE writing any checks!) Those students still receiving paper refund checks by mail will experience an even longer delay. Prepare now so that you are financially ready for this foreseen situation. PLEASE NOTE: No short-term loan will be made against a 'refund' that has already posted to BAR.

Important News For Those In Or Approaching Loan Repayment
  • With the rates dropping on July 1, 2009 on variable interest Stafford Loans, are you looking to consolidate your student loans? Find out more about the benefits and drawbacks involved by going to the 'Repayment' section of the Student Loan Services & Collections website and selecting Loan Consolidation.
  • Income-Based Repayment (IBR) is a new student loan repayment program that can make payments more affordable for qualifying borrowers. It will become available on July 1, 2009. To learn more, click here.