Student Loan Services and Collections

Welcome to UCLA Student Loan Services and Collections

Welcome to the website of Student Loan Services & Collections (SLS&C). We hope you find the information within these web pages helpful. Our department consists of the Loan Services Office (A-227 Murphy Hall) and the Collections Office (10920 Wilshire Blvd., Suite 720).

  • The Loan Services Office hours of operation are 9AM to 5PM weekdays, with Short-Term Loan Program service from 9AM to 4:30PM and telephone service from 9AM to 4PM.

  • The Collections Office hours of operation are 8AM to 5PM, with telephone service available from 8:30AM to 4:30PM.

To better understand the services we provide students, parents and the campus/University community, click here.   If you need to contact us for assistance, please click here.

Please make note of the following:

  • For those enrolled in Spring 2020 quarter, financial aid for Spring 2020 will disburse to BruinBill no earlier than the evening of Friday, March 20, 2020.  For more information, see the Loan Disbursement section.

Announcements and Updates

  • UC Student Loan Billing Servicer Change (Effective August 1, 2017)
    The University of California (UC) has engaged the services of a Educational Computer Systems, Inc. (ECSI) [formerly Heartland ECSI] to replace Conduent [formerly ACS Education Service (ACS)] as the servicer for all of the University's campus-based student loans.  This is a system-wide change impacting all University of California campuses.

     will be responsible for sending borrowers student loan billing statements; processing student loan payments, forbearance, deferment, and cancellation request forms, and providing student loan account information.  Please review the following two documents for important information related to this change and interruptions to service during the transition. To view a copy of the email announcing this change, open or download this PDF for the new UC Student Loan Billing Servicer copy. For answers to frequently asked questions regarding this billing servicer change from Conduent/ACS to ECSI, open or download this PDF for more information.

    (Please note that this conversion does NOT apply to any Federal Direct/Stafford/FFEL loans.)

  • E-Sign, the way in which campus-based loan documents are signed electronically, is now available.  The loan documents involved are those associated with the Perkins, University/Regents, Dream, and health profession type loan programs.  After accepting any of these types of loans, an email will be sent to the student within 2 to 3 business days by ECSI.  This email informs the student that the electronic loan documents are ready to e-sign as well as contains a personal ECSI PIN and a hyperlink to the E-Sign Portal page here on the UCLA Student Loan Services & Collections website. 

    If you have received an email informing you that your Perkins, University/Regents, Dream, and/or health profession type loan document(s) are available and you wish to e-sign them, please proceed to the E-Sign Portal.

    Also, if you need to electronically sign a Direct Loan Master Promissory Note, for your convenience you can also access the process to do so through the E-Sign Portal.



  • Complete your University/Regents and heath profession type loan documents online through the Student Loan Services & Collections website using the E-Sign Portal! If you have been notified by email of the online availability of your promissory note(s), you can begin the E-Sign process here.

  • ATTENTION! All first-time UCLA undergraduate and graduate student loan borrowers - the Debt Management Session/Entrance Exam is available online here.

  • Learn more about "How To Obtain a Short-Term Loan" and other topics by exploring the "How To" Series.

  • Plan ahead. Start by using this month's edition of the Bruin Dollars and Sense Calendar.

  • Increase your financial literacy! Check out the Money and You page for helpful information on how to better understand and manage your funds.

  • How much did I borrow?!? Who is my lender?!? My Loan Data will have the answers. Trying to not over borrow; to budget your finances in the present in order to build a better economic future? As a student loan borrower building a budget, it is important to know the amount of your loan debt BEFORE accepting FAN offers. Utilizing various sources, MyLoanData gives you access to your disbursed student loan information and more. Start off right. Visit MyLoanData today.


Important Topics

  • Financial Wellness Handling finances isn't necessarily fun, especially if you are not accustomed to managing your yourself!  The mission of the UCLA Financial Wellness Program is to empower all Bruins to confidently navigate their finances in a way that supports their overall well-being. To visit the UCLA Financial Wellness Program website, and begin improving your level of financial literacy.


  • Understanding Loans and SB1289 (Corbett Disclosure) Federal student loans are available to most students regardless of income and provide a range of repayment options including income-based repayment plans and loan forgiveness benefits, which other education loans are not required to provide. For more on this, visit the Debt Management page.


  • Repayment Options Made Easy
    To assist federal student loan borrowers facing repayment, a new web-based tool to help borrowers navigate the complexity of student loan repayment choices has been created.  The online, interactive, information-only tool is geared to help student borrowers find their best repayment option in five steps or less.  It also provides information on the ‘next steps’ to take.  You can use the online tool without logging in to the site.

    Access this new tool by clicking the “Find out your student loan repayment options here” link on the homepage; or go there directly at in one click.


  • Pay As You Earn (PAYE)
    If your student loan debt is high relative to your income, you may qualify for the a new loan repayment plan to be offered by the Department of Education. For more information, visit the Repayment page.


  • For Those In Or Approaching Loan Repayment:
  • Special Direct Consolidation Loans Program? Visit the Loan Consolidation page for more details!
  • Looking to consolidate your student loans? Find out more about the benefits and drawbacks by visiting the Loan Consolidation page and the Repayment Plans page before making any decisions.
  • Income-Based Repayment (IBR) is a new student loan repayment program that can make payments more affordable for qualifying borrowers. To learn more about Income-Based Repayment, visit the Repayment Plans page.

  • The University of California takes seriously complaints and concerns regarding the institution. Most are resolved at the campus level. If a complaint regarding the University of California has not been resolved at the campus level, find out what the next step is in the process by reading the Complaint Process Notice.