Student Loan Services and Collections

Welcome to UCLA Student Loan Services and Collections

 

Loan Services Office Update — In keeping with the COVID-19 recommendations, the Loan Services Office (A227 Murphy Hall) is operating remotely.  To contact our office, go to our CONTACT US page, and make use of the methods listed to communicate with a loan counselor.  Whether you choose to email or phone, please remember to include along with your inquiry, the following:

— Full Name
— Student ID
— Phone Number
— eMail Address

We greatly encourage students to use the UCLA Message Center. Please note that if contacting a loan counselor by phone, the voice message you leave converts to an audio file that will be emailed directly to the loan counselor.  The loan counselor will get back to you as time permits.

We are in the process of setting up a ZOOM ‘Virtual Lobby’.  Check back for this future enhancement.

Thank you in advance for your understanding and cooperation.  Stay safe by practicing safety first.  Wash/Sanitize your hands; don't touch your face; practice social distancing.

 

 


 

 

Collections Office Temporary Schedule The Collections Office (Suite 720, Wilshire Center) in compliance with the Stay-At-Home Order will be working remotely starting March 23, 2020.  Counselors can be reached from 8:30AM to 4:30PM, Monday through Friday, via the UCLA Message Center or by email.  Click the Contact Us link at the top right corner of this page to view a directory of Collection Office counselors.  
 
If you have a question regarding your PerkinsRegents, or Health Professional Loans, please call Heartland ECSI at (888) 549-3274 or visit them online https://heartland.ecsi.net/ for assistance.
 
We understand these are unusual times. We are here to help you.

 

LOAN REPAYMENT AND COVID-19: IF YOU HAVE FILED FOR UNEMPLOYMENT
If you have filed for unemployment and have a long-term student loan with UCLA, you can request an unemployment deferment.  Please fill out an Unemployment Deferment Request Form, then email it to your counselor as indicated below.  (Forms for other types of deferments can be found on the Heartland ECSI website.)

Email the counselor as assigned by the first letter of your last name.

Last Name
Starts with 
Counselor Email
A – Gz Pooya Khodadadi       pkhodadadi@saonet.ucla.edu      
H – On Joseph Meyers jmeyers@saonet.ucla.edu
Oo – Zz Lily Ball lball@saonet.ucla.edu

 

If you need to speak to a counselor, you can do so via ZOOM.  Please see details below.


COLLECTIONS OFFICE VIRTUAL COUNSELOR MEETING ROOM (via ZOOM)
Mornings: 9:00AM to 11:00AM, Monday thru Friday
Join URL:  https://ucla.zoom.us/j/594544925
Join by phone: +1 669 900 6833
Enter meeting ID: 594 544 925
Note: ZOOM meetings are one-on-one appointments between participants and counselors.  Please be aware that the meeting room may appear "open" after cutoff times.

Afternoons: 2:00PM to 4:00PM, Monday thru Friday
Join URL:  https://ucla.zoom.us/j/818719450
Join by phone: +1 669 900 6833
Enter meeting ID: 818 719 450
Note: ZOOM meetings are one-on-one appointments between participants and counselors.  Please be aware that the meeting room may appear "open" after cutoff times.


Scheduling an appointment with the Collections Office
To schedule an appointment, please email the following information to dmurray@saonet.ucla.edu and type “Appointment Request” in the subject line:
— First and Last Name
— University ID Number
— Reason for Appointment

 


 

Welcome to the website of Student Loan Services & Collections (SLS&C). We hope you find the information within these web pages helpful. Our department consists of the Loan Services Office (A-227 Murphy Hall) and the Collections Office (10920 Wilshire Blvd., Suite 720).

To better understand the services we provide students, parents and the campus/University community, click here.   If you need to contact us for assistance, please click here.

Please make note of the following:

For those enrolled in Spring 2020 quarter, financial aid for Spring 2020 will disburse to BruinBill no earlier than the evening of Friday, March 20, 2020.  For more information, see the Loan Disbursement section.

 

 

Announcements and Updates

  • UC Student Loan Billing Servicer Change (Effective August 1, 2017)
    The University of California (UC) has engaged the services of a Educational Computer Systems, Inc. (ECSI) [formerly Heartland ECSI] to replace Conduent [formerly ACS Education Service (ACS)] as the servicer for all of the University's campus-based student loans.  This is a system-wide change impacting all University of California campuses.

    ECSI
     will be responsible for sending borrowers student loan billing statements; processing student loan payments, forbearance, deferment, and cancellation request forms, and providing student loan account information.  Please review the following two documents for important information related to this change and interruptions to service during the transition. To view a copy of the email announcing this change, open or download this PDF for the new UC Student Loan Billing Servicer copy. For answers to frequently asked questions regarding this billing servicer change from Conduent/ACS to ECSI, open or download this PDF for more information.

    (Please note that this conversion does NOT apply to any Federal Direct/Stafford/FFEL loans.)


  • E-Sign, the way in which campus-based loan documents are signed electronically, is now available.  The loan documents involved are those associated with the University/Regents, Dream, and health profession type loan programs.  After accepting any of these types of loans, an email will be sent to the student within 2 to 3 business days by ECSI.  This email informs the student that the electronic loan documents are ready to e-sign as well as contains a personal ECSI PIN and a hyperlink to the E-Sign Portal page here on the UCLA Student Loan Services & Collections website. 

    If you have received an email informing you that your University/Regents, Dream, and/or health profession type loan document(s) are available and you wish to e-sign them, please proceed to the E-Sign Portal.

    Also, if you need to electronically sign a Direct Loan Master Promissory Note, for your convenience you can also access the process to do so through the E-Sign Portal.

 

Features

  • Complete your University/Regents and heath profession type loan documents online through the Student Loan Services & Collections website using the E-Sign Portal! If you have been notified by email of the online availability of your promissory note(s), you can begin the E-Sign process here.

  • ATTENTION! All first-time UCLA undergraduate and graduate student loan borrowers - the Debt Management Session/Entrance Exam is available online here.

  • Learn more about "How To Obtain a Short-Term Loan" and other topics by exploring the "How To" Series.

  • Plan ahead. Start by using this month's edition of the Bruin Dollars and Sense Calendar.

  • Increase your financial literacy! Check out the Money and You page for helpful information on how to better understand and manage your funds.

  • How much did I borrow?!? Who is my lender?!? My Loan Data will have the answers. Trying to not over borrow; to budget your finances in the present in order to build a better economic future? As a student loan borrower building a budget, it is important to know the amount of your loan debt BEFORE accepting FAN offers. Utilizing various sources, MyLoanData gives you access to your disbursed student loan information and more. Start off right. Visit MyLoanData today.

 

Important Topics

  • Financial Wellness Handling finances isn't necessarily fun, especially if you are not accustomed to managing your money....by yourself!  The mission of the UCLA Financial Wellness Program is to empower all Bruins to confidently navigate their finances in a way that supports their overall well-being. To visit the UCLA Financial Wellness Program website, and begin improving your level of financial literacy.

     

  • Understanding Loans and SB1289 (Corbett Disclosure) Federal student loans are available to most students regardless of income and provide a range of repayment options including income-based repayment plans and loan forgiveness benefits, which other education loans are not required to provide. For more on this, visit the Debt Management page.

     

  • Repayment Options Made Easy
    To assist federal student loan borrowers facing repayment, a new web-based tool to help borrowers navigate the complexity of student loan repayment choices has been created.  The online, interactive, information-only tool is geared to help student borrowers find their best repayment option in five steps or less.  It also provides information on the ‘next steps’ to take.  You can use the online tool without logging in to the site.

    Access this new tool by clicking the “Find out your student loan repayment options here” link on the StudentLoans.gov homepage; or go there directly at StudentLoans.gov/Repay in one click.

 

  • Pay As You Earn (PAYE)
    If your student loan debt is high relative to your income, you may qualify for the a new loan repayment plan to be offered by the Department of Education. For more information, visit the Repayment page.

 

  • For Those In Or Approaching Loan Repayment:
  • Special Direct Consolidation Loans Program? Visit the Loan Consolidation page for more details!
  • Looking to consolidate your student loans? Find out more about the benefits and drawbacks by visiting the Loan Consolidation page and the Repayment Plans page before making any decisions.
  • Income-Based Repayment (IBR) is a new student loan repayment program that can make payments more affordable for qualifying borrowers. To learn more about Income-Based Repayment, visit the Repayment Plans page.

  • The University of California takes seriously complaints and concerns regarding the institution. Most are resolved at the campus level. If a complaint regarding the University of California has not been resolved at the campus level, find out what the next step is in the process by reading the Complaint Process Notice.