Contact Us

The offices of Student Loan Services & Collections will be closed on Thursday, February 24, 2021 from 1:00PM to 3:00PM. The Collections Office Zoom hours will resume at 3:15PM; the Virtual Lobby Hours for the Loan Services Office will be as posted on the Contact Us page.

UCLA Student Loan Services and Collections - Contact Us

Loan Services Office


Murphy Hall
405 Hilgard Avenue
Room A227
Los Angeles, CA  90095-1423

Office Hours:
Monday - Friday, 9:00AM to 5:00PM*

Phone: (310) 825-9864
Monday - Friday, 9:00AM to 4:00PM*

Fax: (310) 206-5549

(*While our office is operating remotely, please contact us by using the email, phone, or ZOOM Virtual Lobby information as instructed below.)


Contact the Loan Services Office for matters concerning:

  • Short-term loan application and disbursement
  • Electronic loan disbursement
  • Paper loan check disbursement
  • Parent PLUS Loan disbursement
  • Debt Management - online entrance loan interview/counseling
  • Exit interview/counseling
  • Campus-based loan document processing
  • Budget counseling

When contacting one of our loan counselors, please include your full name, student UID number, phone number and email address along with your message.

If your last name
starts with:
PHONE - the voice message you leave will convert to an audio file to be emailed to the loan counselor. eMAIL - via the UCLA Message Center (Recommended):
A - L Rishma Naqvi (310) 206-1209 click here   
M - Z  Karen DeMarr  (310) 206-5996 click here
Incomplete University-based loan documents and/or exit holds: Contact a counselor
using one of the methods indicated above. (eMail is recommended.)


LOAN SERVICES OFFICE VIRTUAL LOBBY (via ZOOM)

The Loan Services Office 'Virtual Lobby' functions in an open setting with a staff member acting as host/receptionist within a public forum. Once admitted into our lobby, the host/receptionist will pre-screen you and answer general questions.  After pre-screening is completed, and if determined, you will be assigned to a virtual private office (breakout room) where you can speak one-on-one with a loan counselor.

PLEASE NOTE: Our ZOOM Loan Services Office Virtual Lobby may appear "open" after cutoff times, but virtual lobby service will only be available during the scheduled times as posted below.

LOAN SERVICES OFFICE VIRTUAL LOBBY SCHEDULE

  • Mondays = 10:00AM to 1:00PM; 1:30PM to 5:00PM
  • Tuesdays = 10:00AM to 1:00PM; 3:30PM to 5:00PM
  • Wednesdays = 10:00AM to 1:00PM; 1:30PM to 5:00PM
  • Thursdays = 10:00AM to 1:00PM; 3:30PM to 5:00PM
  • Fridays = 10:00AM to 5:00PM

TO ENTER the LOAN SERVICES OFFICE VIRTUAL LOBBY (Join Zoom Meeting):

Loan Service Office Virtual Lobby ZOOM Link

Meeting ID: 968 3812 3034
Password: 640646

 

SHORT-TERM LOAN PROGRAM:
      Available weekdays, 9:00AM to 4:30PM**

**While our office is operating remotely, the availability of this service will be limited. (By appointment only; no walk-in service.)   Please contact one of our loan counselors, using any of the communication methods listed above, to inquire.  Your email/voicemail request must contain the following information:

  • Your Name
  • Your Student UID
  • Your Phone Number
  • Specific Reason/Immediate Need for the Loan

At this time, all requirements, loan amount limits, and repayment responsibilities of the Short-Term Loan Program remain the same.  If your loan request is approved, you (as the borrower) will need to come to campus to complete paperwork and receive the paper check.

If you find yourself with need greater than the loan types the Short-Term Loan Program has to offer, please consider visiting the UCLA Emergency Crisis Response Team (ECRT) website to seek further information on possible resources. 

 

Financial Wellness Program (FWP)


Murphy Hall
405 Hilgard Avenue
Room A227 (Loan Services Office)
Los Angeles, CA  90095-1423

Financial Wellness Program Website:
https://www.financialwellness.ucla.edu/

FWP General eMail:
financialwellness@saonet.ucla.edu

Question related to Transit:
transitinfor@saonet.ucla.edu


The Financial Wellness Program provides:

  • Webinars on various financial topics
  • Workshops with a holistic focus
  • Peer-to-peer coaching
  • Insightful budgeting methods and practices
  • Connection to support services


Sara Potter, FWP Director
spotter@saonet.ucla.edu
(310) 825-6901


 

Collections Office

Collections Office Map View


UCLA Wilshire Center
10920 Wilshire Blvd.
Suite 720
Los Angeles, CA  90024-6509

Office Hours:
Monday - Friday, 8:00AM to 5:00PM

Contact the Collections Office for matters concerning:

  • Delinquent campus-based student loans: Perkins, Regents, Dream, Health Profession, and Nursing loans
  • Clearing campus-based debts, including short-term loans (SD, SC, and SE holds)
  • Promissory note clarification
  • Campus-based loan deferment, forbearance, or cancellation
  • Loan counseling regarding Federal student loans
  • Loan consolidation and rehabilitation information

 

COUNSELOR EMAIL LISTING

If your last name starts with: Counselor Email
A - Gz  Pooya Khodadadi pkhodadadi@saonet.ucla.edu   
H - On  Joseph Meyers jmeyers@saonet.ucla.edu
Oo - Zz  Lily Ball lball@saonet.ucla.edu

For inquiries concerning CalSWEC or LRAP, contact Pooya Khodadadi.

COLLECTIONS OFFICE ZOOM MEETING ROOM

Mornings: 9:00AM to 11:00AM, Monday thru Friday
Join URL:  https://ucla.zoom.us/j/551675269
Join by phone: +1 669 900 6833
Enter meeting ID: 551 675 269

Afternoons: 2:00PM to 4:00PM, Monday thru Friday
Join URL:  https://ucla.zoom.us/j/547016713
Join by phone: +1 669 900 6833
Enter meeting ID: 547 016 713

Note: ZOOM meetings are one-on-one appointments between participants and counselors.  Please be aware that the meeting room may appear "open" after cutoff times.

Phone: (310) 794-2812
Fax: (310) 794-2826