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UCLA Student Loan Services and Collections - Contact Us

Loan Services Office

Murphy Hall Map


Murphy Hall
405 Hilgard Avenue
Room A227
Los Angeles, CA  90095-1423


Office Hours:
     Monday - Friday, 9:00AM to 5:00PM  (While our office is operating remotely, please contact us by using the email or phone information as instructed below.)

Phone: (310) 825-9864
     Monday - Friday, 9:00AM to 4:00PM  (While our office is operating remotely, please contact us by using the email or phone information as instructed below.)

Fax: (310) 206-5549

Short-Term Loan Program:
      Available weekdays, 9:00AM to 4:30PM  (While our office is operating remotely, the availability of this service will be limited.  Please contact one of our loan counselors as listed below to inquire.)

 

Contact the Loan Services Office for matters concerning:

  • Short-term loan application and disbursement
  • Electronic loan disbursement
  • Paper loan check disbursement
  • Parent PLUS Loan disbursement
  • Debt Management Session (entrance loan interview/counseling)
  • Exit interview/counseling
  • Campus-based loan document processing
  • Budget counseling

When contacting one of our loan counselors, please include your full name, student UID number, phone number and email address along with your message.
If your last name
starts with:
PHONE - the voice message you leave will convert to an audio file to be emailed to the loan counselor. eMAIL - via the
UCLA Message Center
(Recommended):
A - L Cohree Leynes  (310) 794-4147 click here



M - Z Karen DeMarr  (310) 206-1209 click here
     
Incomplete University-based loan documents and/or exit holds:



Contact a counselor
using one of the methods indicated above. (eMail is recommended.)


 

Collections Office

Collections Office Map View


UCLA Wilshire Center
10920 Wilshire Blvd.
Suite 720
Los Angeles, CA  90024-6509


Office Hours:
     Monday - Friday, 8:00AM to 5:00PM

Phone: (310) 794-2812
     Monday - Friday, 8:30AM to 4:30PM

Fax: (310) 794-2826

 

Contact the Collections Office for matters concerning:

  • Delinquent campus-based student loans and/or campus debts
  • Promissory note clarification
  • Apply for campus-based loan deferments
  • Apply for campus-based loan cancellations
  • Loan counseling
  • Request a forbearance
  • Clear a hold on a past due short-term loan
  • Update your personal data form information

 

If your last name
starts with:                    
Counselor's Name               eMail Address   
 A - Gz

 Pooya Khodadadi     

 pkhodadadi@saonet.ucla.edu     

 
 H - On

 Joseph Meyers     

 jmeyers@saonet.ucla.edu     

 
 Oo - Zz

 Lily Ball     

 lball@saonet.ucla.edu     

 

For inquiries concerning CalSWEC or LRAP, contact Pooya Khodadadi.

 

If you need to speak to a counselor, you can do so via ZOOM.  Please see details below.

COLLECTIONS OFFICE VIRTUAL COUNSELOR MEETING ROOM (via ZOOM)
Mornings: 9:00AM to 11:00AM, Monday thru Friday
Join URL:  https://ucla.zoom.us/j/594544925
Join by phone: +1 669 900 6833
Enter meeting ID: 594 544 925
Note: ZOOM meetings are one-on-one appointments between participants and counselors.  Please be aware that the meeting room may appear "open" after cutoff times.

Afternoons: 2:00PM to 4:00PM, Monday thru Friday
Join URL:  https://ucla.zoom.us/j/818719450
Join by phone: +1 669 900 6833
Enter meeting ID: 818 719 450
Note: ZOOM meetings are one-on-one appointments between participants and counselors.  Please be aware that the meeting room may appear "open" after cutoff times.


Scheduling an appointment with the Collections Office
To schedule an appointment, please email the following information to dmurray@saonet.ucla.edu and type “Appointment Request” in the subject line:
— First and Last Name
— University ID Number
— Reason for Appointment